Return & Exchange

At our company, we strive to provide the highest quality products and services to our customers. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges may be necessary.

If for any reason you are not completely satisfied with your purchase, we offer a 7-day return policy. To be eligible for a return, your item must be unused and in the same condition and the package that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at info@usnuwa.com, and we will provide you with instructions on how to proceed. We will process your refund as soon as we receive the returned item and confirm that it meets our return policy requirements. 

If you would like to exchange your item for a different size, color, or style, please contact our customer service team, and we will be happy to assist you with the exchange process.

Please note that we do not offer returns or exchanges on custom or personalized items, as these are made specifically to your specifications.

If you receive a damaged or defective item, please contact us immediately, and we will provide you with a replacement or a refund.

Thank you for choosing our company for your jewelry needs. We are committed to providing you with the best possible shopping experience, and we appreciate your business.